With the exception of emergency requests from police dispatchers, individual requests for snow removal will not be taken until major operations have been completed. 

You can report the location of an icy/snowy street by submitting an online service request or by calling 913.856.0914.

You can report the address of unshoveled or icy sidewalks by submitting an online service request or calling the snow hotline at 913-856-0952. All reports will be inspected by the Code Enforcement Officer of Public Safety staff.

We all have a shared responsibility for keeping our community safe and accessible during winter weather, so our sidewalks must be clear of snow and ice. Here's how to be sure you are in compliance with the City's Snow and Ice Removal Ordinance:

• Shovel your sidewalks on all sides of your property, down to bare pavement.
• Make the path wide enough for someone using a wheelchair, walker or stroller (at least 3 feet, preferably 4 feet) including any crosswalk ramps.
• Do not shovel snow into the right-of-way.
• Clear snow to curb so that collection crews can access your trash barrels. Avoid placing trash containers behind snow banks.
• Clear ramps at corners and crosswalks.
• Stock up on ice melt before a storm. Use ice melt with calcium chloride (CACl2) or potassium chloride (KCl). Only a small amount is required to melt ice. Avoid rock salt which kills plants and trees.
• Do not use sand. It doesn't help pedestrians, and it makes hard ice more slippery. Sand also gets into street drains and is expensive to clean up in the spring.
• Remember that for pedestrians, ice can be worse than snow. It can cause dangerous falls. You are as responsible for ice as you are for snow.
• Keep street drains clear of snow (to avoid ponding/icing at the bottom of ramps).
• Consider helping neighbors who may have difficulty clearing their walk.

Examples of sidewalks:

Cleared

Uncleared

• Emergency repairs to pavement and/or bridges damaged by snow/ice removal are made.
• The equipment is prepared for the next storm.
• Materials are replenished, as needed, to maintain needed supply levels.
• Damage caused by snow plows (sod, sprinklers, mailboxes) are logged and scheduled for repair in the Spring.

• Leave earlier so you can drive at a safe speed.
• Allow extra distance between your car and the one ahead of you in case something unexpected happens.
• Do not assume because you are exercising caution that other drivers are driving sensibly.
• Have some protective supplies (flashlight, blanket, jumper cables) in your car in case of a breakdown or an accident.
• Try to limit your driving in winter storms if at all possible; the fewer cars there are on the roads, the easier it is for snow removal to be done successfully.
• You can also help operations by not parking on the street and by removing all portable basketball goals and recreation equipment from the street.