Utility Billing
Utility Services
The Utility Billing Division is staffed by a Utility Billing Supervisor, a Utility Billing Specialist, two Customer Service Representatives, and four Meter Reader/Technicians. The Utility Billing Division is responsible for reading utility meters, installing water meters, maintaining meters, determining consumption, creating and processing utility bills and monitoring the receipt of payments for the amounts billed. The Utility Billing Division also responds to customer inquires and provides follow-up either internally or in the field if required. The Division maintains approximately 7,600 Active Utility Accounts. The Utility Billing Division is responsible for all customer move-ins and move-outs in the community.
The Utility Billing Division is staffed by a Utility Billing Supervisor, a Utility Billing Specialist, two Customer Service Representatives, and four Meter Reader/Technicians. The Utility Billing Division is responsible for reading utility meters, installing water meters, maintaining meters, determining consumption, creating and processing utility bills and monitoring the receipt of payments for the amounts billed. The Utility Billing Division also responds to customer inquires and provides follow-up either internally or in the field if required. The Division maintains approximately 7,600 Active Utility Accounts. The Utility Billing Division is responsible for all customer move-ins and move-outs in the community.
Mission Statement
The utility billing division will strive to provide accurate billing on a timely basis to all of our customers with the highest regard for public satisfaction. We will strive to provide excellent customer service in a professional and courteous manner with a positive attitude towards newcomers, visitors, residents and other staff members whether by phone or in person.
Vision Statement
We will continue to provide a higher level of customer satisfaction each year based on Citizen Surveys, to help work towards a harmonious relationship between customers and utility billing personnel. We will work to attain excellence in providing quality service through courtesy and respect for others, effective communications, teamwork and continuously striving to improve. We will empower our employees to make knowledgeable and responsible decisions to provide the best possible service to our customers. As a member of the team, each member will work toward the vision by being accountable to the highest standards of honesty, loyalty, responsibility, and will work to the individual’s maximum potential. Our employees possess unique individual talents to be nurtured. This will be accomplished by encouraging learning and professional growth.
General Information
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Utility Billing Customer Service
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Phone (913) 856-7535
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120 East Main Street -- Gardner, Kansas 66030
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Fax (913) 856-0996
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Services Offered
- New Customer Account Setup
- Transfers of Utility Accounts
- Termination of Utility Accounts
- Answer inquires regarding Utility Billing Accounts
- Accept Utility Billing Payments
Payment Information
- We currently accept Master Card and Visa
- On-line Bill Payments can be made on this web site
- Budget Billing is available by calling 913-856-7535
- Over the Phone Payments can be made at 913-856-7535
- Payments can be mailed to: City of Gardner - 120 E Main St, Gardner, KS 66030
- Payment Drop boxes are located at the following locations:
| City Hall | 120 E. Main St. (east side of building) |
| Embarq | 435 E. Main St. |
| Conestoga Mobile Home Park | 1199 E. Santa Fe (near clubhouse) |
| Price Chopper | 830 E. Main St. (inside by Customer Service counter) |
| Metcalf Bank | 109 E. Main St. (next to ATM) |